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ABOUT KIWI.COM:
Kiwi.com (previously known as skypicker.com) is a Czech online travel agency founded by Oliver Dlouhý and Jozef Képesi in 2012. Kiwi.com provides a fare aggregator, metasearch engine and booking for airline tickets and ground transportation. Its ticket search features Kiwi.com’s "virtual interlining" concept – itineraries combined from over 750 carriers, including many that do not usually cooperate in online bookings.Anchoring Yas Mall in Abu Dhabi and available online, Kiwi.com offers an extensive array of distinctive services including concierge, complimentary valet parking, VIP lounge, home shopping, and home delivery.
The online portal skypicker.com was created in 2011. The company was founded in Brno by Oliver Dlouhý and Jozef Képesi. In 2016 the company acquired the domain name Kiwi.com for $800,000 and rebranded itself as Kiwi.com. Jiří Hlavenka was one of its first investors. In 2017, Kiwi.com acquired a stake in Jaroslav Kokolus.
As of June 2019, Kiwi.com’s main shareholder is General Atlantic. Dlouhý and Képesi remain as major shareholders and continue to run the company.[8] Other shareholders are Touzimsky Airlines and Luboš Charčenko.
OUR SERVICES
Kiwi.com operates as a search engine that allows you to search amongst the Carriages of hundreds of different Carriers and provides various related services. Pursuant to the conditions of these General Terms, we provide the following services:
- Initial Booking
- Booking Management
- Virtual Conditions
- com Guarantee
- Customer Support
- Refund Handling Services, which are provided under the conditions of the terms of our Refund Policy.
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- Select the payment options and Book your tickets easily.
PAYMENT OPTIONS:
- Accepted payment cards · Visa · MasterCard · American Express · JCB · Discover · Maestro · Mir · Diners Club International.
FEES, COSTS, AND CHARGES
The price which you pay for the Booking (“Booking Price”) consists of:
- the price of the Carriage and Carrier Ancillaries (“Carrier Reservation Price”) which is paid to the Carriers for the completion of the Carrier Reservations,
- the price of the Non-Carrier Ancillary Services (“Non-Carrier Ancillary Services Price”) which is paid to the Non-Carrier Ancillary Service Providers for the reservation of the Non-Carrier Ancillary Services, and
- the fee for the Kiwi.com Services (“com Service Fee”) which consists of, as applicable,
- the fee for the reservation of the Carriage and Carrier Ancillaries,
- the fee for the reservation of the Non-Carrier Ancillary Services, and
- the fees for the Additional Kiwi.com Services (e.g. Kiwi.com Guarantee), higher tiers of customer support services (Section 7), Virtual Guarantee Conditions or other Kiwi.com Services selected in the Booking Process.
- The breakdown of the Booking Price into the Carrier Reservation Price, the Non-Carrier Ancillary Services Price, and the Kiwi.com Service Fee is available to you during the Booking Process and is displayed by hovering over the “Total.” The Carrier Reservation Price is further broken up into the price of the Carriage (base fare) and the Carrier Ancillaries. In some cases, the Kiwi.com Service Fee has a negative value. That means that Kiwi.com is actually subsidizing the price to offer you a lower Booking Price.
Prices of Carriage
- Although we always try to have the most accurate and up-to-date information about the Carrier Reservation Prices, these prices tend to be very volatile and sometimes may even change within seconds after you finish your Booking. Therefore, we cannot always guarantee that the price which we display to you in the Booking Process is the price which is offered at that exact moment by the Carriers.
- Once you complete the Booking, we subsequently try to order all the Third-Party Services which you have chosen, including the individual Carriages. However, the Carrier Reservation Price for which we manage to purchase those Carriages might change in the meantime and therefore be a little different from the price which was displayed to you in the Booking Process. If there is a reasonable difference (within our discretion) between the price which was displayed to you in the Booking Process and the actual Carrier Reservation Price, Kiwi.com shall complete the Carrier Reservation anyway and the difference shall be added to or deducted from the Kiwi.com Service Fee.
- Furthermore, even if you choose connecting Carriages offered by a single Carrier (e.g. a return flight), we generally order individual one-way Carriages to each of the destination airports in your Booking. That means that the displayed Carrier Reservation Prices will be a combination of the one-way Carriages as offered by the Carrier and therefore might be in a given instance slightly different from the price of the connecting Carriage offered by the Carrier.
Price Change.
- As explained in Art sometimes, the Carrier Reservation Prices change in the time between your completion of the Booking and our attempt to complete the Carrier Reservations on your behalf. To a certain degree, Kiwi.com shall cover the difference. However, if the price difference exceeds our internally determined ratios, we will ask you to pay the difference. If you do not agree to such a payment, we will refund you the whole Booking Price that you have already paid to us in accordance with Art. 2 of the Refund Policy.
KIWI.COM VIRTUAL TICKET CONDITIONS, REBOOKING AND CANCELLATION SERVICE
- com offers Carriages from many different Carriers who set different conditions for the schedule changes and cancellations of the Carriages initiated by the customers as well as different conditions for refunds of the Carrier Reservation Prices for canceled flights. To make these terms unified, Kiwi.com provides you with specific conditions under which you may reschedule or cancel the Carriages in your Booking under pre-agreed conditions between you and Kiwi.com (“Virtual Ticket Conditions”).
- This means that based on the choice of the Virtual Ticket Conditions during the Booking Process, Kiwi.com will provide you with different offers for the provision of Additional Booking Management Services and Refund Handling Services (as defined in the Refund Policy), which relate to the rescheduling or rebooking of Carriages (“Rebooking Service”) and cancellation of Carriages (“Cancellation Service”) g. The specific parameters of the individual Virtual Ticket Conditions of the Cancellation and Rebooking Services shall be detailed to you during the Booking Process.
- Virtual Ticket Conditions exist solely between you and Kiwi.com. Your acceptance of the Virtual Ticket Conditions does not have any effect on the rights and obligations between you and the Carriers. Therefore, even if you do not have the right to reschedule or cancel the Carriage under the selected Virtual Ticket Conditions, you still might have those rights under your Contract of Carriage. If you choose to exercise your rights under the Contract of Carriage with the Carrier yourself without the assistance of Kiwi.com, the Virtual Ticket Conditions shall not apply. However, please be aware that due to the nature of our services, as explained in Art. 3.6, it might not always be possible to give you all the necessary information which the Carrier might require for the verification of your identity on its usual communication channels and customer interaction points.
FEE FOR THE CANCELLATIONS AND REFUND PROCESSING
- If you order the Cancellation Service, in consideration of the guaranteed refund amount as indicated in the Booking Process, Kiwi.com shall have the right to a fee in an amount based on the selected type of Virtual Ticket Conditions (“Cancellation Service Fee”) as follows:
- If you have selected the limited cancellation Virtual Ticket Conditions (Saver & Standard or equivalent packages), for Bookings with a Booking Price exceeding €20 (or an equivalent amount in the currency in which you paid the Booking Price), Kiwi.com shall have the right to a fee equal to €10 less than the Carrier Reservation Price (or an equivalent amount in the currency in which you paid the Booking Price). That means that com shall refund you €10(or an equivalent amount in the currency in which you paid the Booking Price). For Bookings with a Booking Price equal to or lower than €20 (or an equivalent amount in the currency in which you paid the Booking Price), Kiwi.com shall have the right to a fee equivalent to 100% of the Carrier Reservation Price and therefore, we shall not give you any refund.
- If you have selected the flexible cancellation Virtual Ticket Conditions (Flexi or equivalent package), Kiwi.com shall have the right to a fee equal to 10% of the Booking Price. That means that in case of a cancellation, com shall refund you 90% of the Booking Price.
- Once you order the Cancellation Service, Kiwi.com shall pay you the guaranteed amount up-front and deduct the Cancellation Service Fee from any amount which it will receive from the Carrier after the cancellation of the Carriage. Should Kiwi.com receive nothing or less than the Cancellation Service Fee, it waives the right to the difference between the recovered amount and the Cancellation Service Fee.
- The Cancellation Service shall be considered as a Refund Handling Service under the Refund Policy.
Rebooking Service
If you order the Rebooking Service, Kiwi.com shall make a new Carrier Reservation on your behalf according to your specifications under the following conditions:
- If you have selected the limited rebooking Virtual Ticket Conditions (Saver or equivalent packages), you will be required to pay the whole Carrier Reservation Price and an additional Kiwi.com Service Fee;
- If you have selected the flexible rebooking Virtual Ticket Conditions (Standard & Flexi or equivalent packages), you will only be required to pay the difference between the price of your original Carrier Reservation and the new Carrier Reservation. Should the price of the new Carrier Reservation be lower than the original Carrier Reservation, we will make it on your behalf at no additional cost.
- Under the flexible rebooking Virtual Ticket Conditions, you will have the right to order the Rebooking Service under the Art. only once. Once you do, any other orders of Rebooking Service will be available under the conditions of Art. 5.5.1(a). Furthermore, if your Virtual Ticket Conditions also included flexible cancellation, upon ordering the Rebooking Service under the you will lose the right to order the Cancellation Service under the conditions of the Art. 5.4.1(b) and will only have the right to order it under the conditions of the Art.
- Unless otherwise specified, you may order the Cancellation and Rebooking Service up to 48 hours before the start of the first Carriage in your Itinerary. If you purchased the Flexi or equivalent package less than a week before the first departure, it is possible up to 4 hours before.
CONTACT AND INFORMATION:
Headquarters: Brno, Czech Republic