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Pharmacy is an e-commerce platform for the purchase of medicines and other healthcare-related equipment. Whenever one uploads a prescription on PharmEasy, it is then sent to a drugstore in their vicinity. The company uses a mobile app and web technology to offer the best quality healthcare products and essentials to its customers at affordable rates.
You might be thinking, "Ah! discounted products, they would be of cheap quality for sure." But no, a discount has nothing to do with compromise in terms of quality. The pharmacy provides top-notch products at par with the quality that you can find in reputed pharmacies and medical stores.
Once PharmEasy sends your medical prescription to the drugstore, a delivery agent collects the medicines from the drugstore while adhering to all sorts of precautions and guidelines. Your order is then packaged and eventually delivered to your doorstep.
PharmEasy - Industry
Along with all the industries of now, the medicine/healthcare industry has also been witnessing decent growth empowered by the penetration of the new-age technologies and the internet. The internet users have already grown at a CAGR of 18.17% between 2015 and 2019 and are further expected to rise at a CAGR of 8.78% in 2020-25. Besides, the e-commerce transactions also increased by 71.3% between April and September 2020.
The market of the Indian e-pharmacies is predicted by a leading consulting firm to grow greater than 7X times between 2019 and 2023 and is expected to rise to $2.7 billion (Rs 21,081 crore) by 2023, which was recorded at $360 million (Rs 2810 crore), at a CAGR of 65.5%, which is fascinating, to say the least.
- Deal with all types of medicine
- Health care product
- Lab test
HOW TO APPLY COUPON CODE ON PHARMEASY BY Onlineofferzone
- Have a look at all the latest PHARMEASY Discount Codes, Offers, coupon codes, and deals on Onlineofferzone
- Select the PHARMEASY Coupon or Deal that you want to use.
- Click on the Avail Coupon | Avail Deal Button that you like the most and want to use.
- Create an account or sign in to your PHARMEASY account.
- Apply the Discount Code in the Discount code box and avail of the extra Discount.
- Add the address details and contact details and go ahead with the payment options.
- Select the payment options and make payments
- Credit card
- Debit card
CANCELLATION, RETURNS & REFUND POLICY:
How can I cancel an order? Medicines and Healthcare Products
- An order for medicines or healthcare products can be cancelled from the ‘Order Details’ screen on the Pharmeasy website/ app (‘Platform’) or by calling our customer care number 7666100300 before it is marked as “Out for Delivery”. Else, you can refuse it at the time of delivery and a refund will be processed as per the Refund Policy.
Diagnostics /Lab Test
- A diagnostic/ lab test can be cancelled anytime unless it is marked ‘Sample Collected’ by the third-party phlebotomist. Else, you can refuse sample pick up at the collection location and a refund will be processed as per the Refund Policy.
What is the time period for return of Medicine Orders
- We have product specific return policy. The return window ranges from 0-7 days from the date of delivery. The information regarding the return policy can be found on the product page. Please check the return policy before placing any order.
- All healthcare products have specific return and replacement policy. The return/replacement window ranges from 0-10 days from the date of delivery. The information regarding the return policy can be found on the product page. Please check the return policy before placing any order.
[Note- Currently, the Company is not charging any shipping charges for returns from you.]
Which Products are not eligible for Returns?
- Products Not Eligible for Return- As per terms offered by all the sellers on the Platform, the products shall not be eligible for a return under the following circumstances-
- If the item has been opened, partially used or disfigured. The user is strongly advised to check the package carefully at the time of acceptance of products by the user from the user’s delivery agent;
If the product has been tampered with;
- If the product packaging and/or packaging box and/or packaging seal has been tampered with. The user is strongly advised to check the package carefully at the time of acceptance of products by the user from the user’s delivery agent and it is emphasized that the user should not accept the order if the package appears to be tampered;
- If it is mentioned on the product detail page that the product is non-returnable;
- Any accessories/freebies supplied with the product are missing;
- If the product does not have serial number / UPC number/ barcode affixed, which was present at the time of acceptance of products by the user from the user’s delivery agent;
- Any damage/defect which is not covered under the manufacturer's warranty;
- The product is without original packing and accessories/freebies;
If the product is damaged due to misuse;
- Products related to personal care, baby care, food & nutrition, healthcare devices, covid essential products including but not limited to masks and gloves, sexual wellness products including but not limited to condoms, pregnancy/fertility kits, any other products such as but not limited to diapers, health drinks, health supplements, glucometers, glucometer strips/lancets, health monitors, etc. Additionally, we do not take return of certain items such as sexual wellness products, diapers, etc. However, the Company shall accept return if the aforementioned products are defective, deficient or spurious or not of the characteristics or features as advertised or if they are delivered late.
How to Return?
- You can raise a return request within the time frame mentioned above by following these simple steps on the Platform:
- Go to My Orders;
- Select the respective order and click on ‘RETURN’;
- Check to see if the product/s that you wish to return are returnable and have an active return window;
- Select the item you wish to return with quantity and reason for return.
- You can also place a request for return of any product by calling the customer support at 7666100300.
- After your return request is processed, we will pick up the return items as per the following timelines:
- For Local Cities*: Within 24-48 hours from the time of approval of return request.
- For Other Cities: Between 4-5 business days from the time of approval of return request. Please note that this time period may be longer depending on the third-party courier partners terms.
- Please keep the return package ready in its original packaging with all the labels intact. You are also requested to keep a copy of the invoice/ bill from the seller handy for verification.
- Please note that the refund amount mentioned at the time of return on the Platform is an estimate and will be finalised after completion of verification. Once the pick-up is completed and the product is verified by the seller, a refund of the total amount paid for the products returned by you will be initiated for eligible returns as mentioned above.
- Refund will be initiated only post successful verification of the products by the seller. Please note that the verification process may take:
- For Local Cities*: 48 hours from the time of pick up from your location.
- For Other Cities: 8-10 business days from the date of pick up from your location.
CONTACT & INFORMATION:
Mumbai Office: 301, B- Wing, Raheja Plaza 1, Opposite R-city Mall, L.B.S Marg, Ghatkopar West, Mumbai 400086
Bangalore Office: NA Elixir, 1st floor, No.100, 4th B Cross Road, Koramangala Industrial Layout, Koramangala, Bengaluru- 560095
COSTUMER CARE: 7666100300