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ABOUT NUTRABAY:

Nutrabay is India’s #1 trusted and fastest-growing nutrition and online supplement store with a wide range of products for health, wellness, fitness & bodybuilding, making them easy to purchase with low prices & accessible all over India. Nutrabay is not only a multi-brand store with many top International and Indian brands but since April 2019, Nutraby has launched its own supplement range with a huge level of success and customer appreciation. At Nutrabay.com we strive to achieve the highest level of “Customer Satisfaction” possible. Our cutting-edge E-commerce platform highly experienced buying team. You get all products delivered directly from us, without any middlemen or 3rd party sellers. Additionally, we are certified by all the brands or their official Indian supplement importers for authentic supplements. This ensures that you always get an authentic supplement as the entire supply chain is controlled by us. Customer satisfaction and happiness are our number 1 priority, we deliver this by ensuring a great user experience, fast delivery, and high-quality products. Nutrabay is not only a multi-brand store with many top International and Indian brands but since April 2019, we have launched our own supplement range with a huge level of success and customer appreciation. Committed to providing you genuine products at price points that are fair and affordable for all. We often run a lot of freebie offers and give away products including samples, gym gloves, shakers, gym bags, t-shirts, and more to keep customers satisfied. A company run by young and enthusiastic people whose mission is to help India become a fitter and stronger nation and are committed to bringing quality products to support this cause.

PRODUCTS OFFERED:

Nutrabay offered the following products:

  • We offer products for Bodybuilding
  • Weight Loss
  • Wellness and Accessories.
  • BCAAs
  • Creatine
  • Whey Proteins
  • Mass Gainers
  • Vitamins
  • Optimum Nutrition,
  • MuscleBlaze
  • Dymatize
  • GNC
  • Universal Nutrition
  • GAT Sport
  • MuscleTech
  • MusclePharm

HOW TO APPLY COUPON CODE ON Nutrabay BY Onlineofferzone:

  • Have a look at all the latest Nutrabay Discount Codes, Offers, coupon codes, and deals on Onlineofferzone
  • Select the Nutrabay Coupon or Deal that you want to use.
  • Click on the Avail Coupon | Avail Deal Button that you like the most and want to use.
  • Visit the landing page and add the products to your cart and click on the go-to cart button.
  • Create an account or sign in to your Nutrabay account.
  • Apply the Discount Code in the Discount code box and avail of the extra Discount.
  • Add the address details and contact details and go ahead with the payment options.
  • Select the payment options and place your order at last.

PAYMENT OPTIONS:

You can do your payments through:

  • Debit Cards
  • Visa
  • Master Card
  • Rupay
  • Net Banking
  • UPI
  • Payment wallets
  • COD

SHIPPING AND DELIVERY POLICY:

  • We usually process and dispatch all orders within 1 business day and the standard delivery time is 1-3 business days for Delhi-NCR or 5-7 days for the rest of India. (working days exclude National Holidays and Sundays).
  • Products are delivered within 2 to 4 working days in metro cities and in the rest of India, it takes upto 5 to 7 working days after you place an order. On pre-paid orders, we provide free and express delivery and for Cash On Delivery (COD) we charge the extra delivery charges

TRACK YOUR ORDER STATUS:

  • Check the status of your order via the order Tracker page.
  • All you need is your order number and email address.
  • Track your parcel by following the link in your Shipment Confirmation email. This will be sent to you as soon as your parcel is shipped.

RETURN, REFUND, AND CANCELLATION POLICY:

CANCELLATION POLICY:

  • If the order status has got processed further then it's not possible to directly cancel it. We suggest you contact us. If the order is in transit then it's not possible to cancel it and If it is rejected at the time of delivery, then we will refund you once the product reaches back to us in case of prepaid orders.

Returns, and Refunds:

  • Several types of goods are exempt from being returned. Perishable goods like proteins and supplements cannot be returned. We exchange the product when the product delivered to you has some company default.
  • After you make a purchase you will get a call or email for verification of your order so if you do not wish to buy you can cancel the order. However, once goods are sold it cannot be returned or refunded. Please do not send your purchase back to the manufacturer.
  • For all claims related to receiving a damaged product, we advise you to share video evidence of unboxing and the issue. We will not be able to entertain claims of a damaged product without video proof at the time of unboxing.
  • Do not break the seal of the product if you have any doubts/questions about authenticity.
  • Once the product seal is broken, we do not accept return/replacement for the product.
  • Our team will take 10-15 working days to approve, reject or refund any damage/missing product claim.
  • We would be happy to issue Returns, Refunds, or Replacements within 7 days of order delivery for the following cases: Wrong Item Delivered, Transport Related.

Exchange policy:

  • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your exchange.
  • If you are approved, then your exchange will be processed, and a new product will be delivered to you, within a certain amount of days.
  • We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected]
  • You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
  • Depending on where you live, the time it may take for your exchanged product to reach you may vary.
  • as follows: If you have received an item damaged or have been sent the wrong product, you can follow a few simple steps to initiate your return/ refund within a period of 5 days from the date of receiving the delivery of your order. The steps are
  • Step 1: Contact our Customer Support team via email ([email protected]) within 5 days of receiving the delivery of your order.
  • Step 2: Provide us with your order ID details and your request to return/replace/refund your order. Kindly email images or a video of the product and the invoice for our reference. In the images/ video shared on email, the product’s batch details should be clearly visible without which we would be unable to process your request. Please note that:
  • If you claim the product is leaking or if the product is damaged during the delivery process, please send us images or a video recording of the leakage/ damage caused, please provide us with clear images or video of the leakage/ damaged product along with clear images or video of the spillage (if any) on the inner and outer packaging.
  • In case your claim is that the seal of the product has been tampered with, then please provide us with images to show that the product’s seal has been tampered with.
  • In case you received a wrong product, which was never ordered for, please provide us with clear images of the wrong product delivered along with the product’s batch details.
  • Step 3: We will pick up the products within 4 – 7 days of receiving your request. We will initiate the refund or replacement process only if the products are received by us in their original packaging with their seals, labels, and barcodes intact.
  • Once all the details are received, it would take our Customer Services team 3 days to revert to your complaint/ query/ issue. In case an exchange is approved for your complaint, you shall be informed of the same with an authorization number and we will arrange a reverse pickup of the product. In the case of a product refund, once your request is approved, the refund will reflect in your account within 2 – 5 days and you will be sent an email confirming the same.
  • Please do note that if it is a case of replacement, it is subject to the availability of stock. In case a replacement may not be available, we will refund you the full amount.

Return policy:

  • Yes, a return can be created if you have ordered multiple products. You can initiate a return/ replacement/ refund for any individual product. However, any product being returned needs to be returned with its original packaging, seals, labels, and barcodes intact as well as any complimentary gift or product which came along with it.
  • In case of a return/ replacement/ refund, we process the refund within 2 - 5 days from the date when the products have been received and verified at our warehouse.
  • For payments done through credit/ debit cards or net banking, the refund will be processed to the same account from which the payment was made within 2 - 5 days from the date of us receiving the products back. It may take an additional 2-3 days for the amount to reflect in your account.
  • For cash on delivery transactions, we will initiate a bank transfer against the refund amount against the billing details shared by you.
  • This process will be completed within 2 - 5 days from the date of us receiving the products back as well as receiving your bank details via e-mail. It may take an additional 2-3 days for the amount to reflect in your account.
  • In addition, we also provide the hassle-free option of a refund through Nutrabay coupons, which can be used by you for your future purchases.

Refund Policy:

Refunds are only possible in the following cases:

  • Cancellation of an order before being shipped; and
  • Cases where:
  • The customer refused to collect the delivery;
  • The customer wasn’t available during the stipulated delivery attempts made by our logistics partner; and
  • The delivery address was wrong/ unreachable.
  • For scenario (b), we will process the refund after receipt of the product from our logistic provider.
  • All refunds will be processed based on the mode of payment used by you while placing the order. Orders paid by credit/ debit card will be refunded by credit card to the credit/ debit card within 8-9 days from the date of receiving your products back from the logistics provider and the refund will reflect in the next statement.
  • Orders placed by net banking accounts will be credited back to the same bank account within 8-9 days from the date of receiving your products back from the logistics provider.
  • Notification of changes in the Cancellation, Returns, and Refunds Policy
  • We keep our Cancellation, Returns, and Refund Policy under review to make sure it is up to date and accurate.
  • Any changes we make to this Policy in the future will be posted on this page. We reserve the right to change or update this Policy at any time without any prior intimation to you.
  • Such changes shall be effective immediately upon posting on our Website. You are required to review the Policy regularly to keep yourself abreast of the changes if any.

CONTACT AND INFORMATION:

Address: Booth No-469-B, near Café Coffee Day - Sector 35C, 35C, Chandigarh, 160035

BODYBUILDING INDIA, SECTOR-35-C, CHANDIGARH, address

Email id:[email protected]

 

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