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ABOUT LOTUS PROFESSIONAL:
Lotus Herbals is a well-known Indian brand producing over 250 skin care, hair care and make-up products. They are a natural cosmetics company which believes in integrating the ancient science of Ayurveda with modern innovations in beauty
Lotus Professional is a Professional Beauty Division of Lotus Herbals Pvt. Ltd., a leading Cosmetics Company based in India, providing Premium Natural skin care products and top-notch Beauty Services across the country and overseas.
Our concept is cantered on formulating potent plant-based skincare solutions using high-quality natural actives. We are sincere in our commitment to creating safe and effective products, using vegan-friendly and clinically proven ingredients. As a Professional Skincare brand, we offer special in-salon treatments and personalized home-care programs with carefully crafted, natural skincare products, like the PhytoRx range and more.
We trust the natural but we want to give you the best of nature, that’s why all our products are formulated using scientifically balanced combinations with fast-acting and non-irritating natural ingredients that can totally transform your skin.
- Facewash & Cleansers
- Toners & Mists
- Moisturizers & Lotion
- Sun Protection
HOW TO APPLY COUPON CODE ON LOTUS PROFESSIONAL BY OnlineOfferZone
- Have a look at all the latest LOTUS PROFESSIONAL Discount Codes, Offers, coupon codes, and deals on OnlineOfferZone
- Select the LOTUS PROFESSIONAL Coupon or Deal that you want to use.
- Click on the Avail Coupon | Avail Deal Button that you like the most and want to use.
- Create an account or sign in to your LOTUS PROFESSIONAL account.
- Apply the Discount Code in the Discount code box and avail of the extra Discount.
- Add the address details and contact details and go ahead with the payment options.
- Select the payment options and complete your payment.
- Credit card
- Debit card
- Hours and usually take 1-3 working days to be delivered based on your location. Orders placed for NCR location is delivered in 1 Business Day (subject to availability of products in our Gurgaon warehouse) Custom-made products will take longer to ship than others. You will receive an approximate timeline when you place your order. Generally, custom-made products could take between 7-10 days to reach you.
- Orders can be tracked through our whatsapp chatbot as well.
CANCELLATION AND RETURNS
- You as a customer can cancel your order anytime up to the cut-off time of the slot for which you have placed an order.
- Refunds are credited back to the same instrument which was debited. The process generally takes 7-14 working days depending on the bank and the gateway. Lotus professional does not have influence on the time lines except processing the refund.
- The refund will be credited back between 7-14 days after the processing or until your next billing cycle in case it’s a credit card. You will receive email intimation from us about the processing of refund.
- You will need to then contact your bank or credit card issuer for refund status.
- If we suspect any fraudulent transaction by any customer or any transaction which defies the terms & conditions of using the website, we at our sole discretion could cancel such orders.
- We will maintain a negative list of all fraudulent transactions and customers and would deny access to them or cancel any orders placed by them.
RETURNS BY SITE CUSTOMER
- Raise a return/replacement request within 7 days from the date of delivery. In case of damaged/missing product, raise a return/replacement within 2 days from the date of delivery.
- Lotus Professional will take 2 working days to review your return request.
- After the product is received, Lotus Professional will verify it against the claim and initiate the replacement or refund accordingly. Please note that replacement would depend upon the stock availability.
RETURNS WILL BE ACCEPTED UNDER THE FOLLOWING CONDITIONS:
- Wrong product delivered
- Expired product delivered
- Damaged product delivered – physical damage/ tampered product or packaging
- Incomplete order – missing products
RETURNS WILL NOT BE ACCEPTED UNDER THE FOLLOWING CONDITIONS:
- Opened/used/altered products
- Original packaging (mono cartons, labels, etc.) missing
- Serial Number/Batch Number is tampered
- The return/replacement request is generated after 7 days from the date of delivery
- The damaged/missing product is reported after 2 days from the date of delivery
SHIPPING AND DELIVERY
- Packages are generally dispatched within 2 days after receipt of payment and are shipped via reputed national couriers with tracking. Whichever shipment choice you make, we will provide you with a link to track your package online.
- Shipping fees includes handling and packing fees as well as postage costs. Handling fees are fixed, whereas transport fees vary according to total weight of the shipment.
- We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them.
- Your package will be dispatched at your own risk, but special care is taken to protect fragile objects.
- Boxes are amply sized and your items are well-protected.
- Our courier partners will be able to deliver the shipment to you during working days between Monday through Saturday: 9 am to 7pm. Working days exclude public holidays and Sundays.
- Delivery time is subject to factors beyond our control including unexpected travel delays from our courier partners and transporters due to weather conditions and strikes.
- As soon as your package ships, we will email you your package tracking information.
- We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
- To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.
- You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at [email protected] If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package.
- Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at [email protected]
- Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
- Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or Credit Card Company to process and post the refund too.
CONTACT AND INFORMATION:
EMAIL: [email protected]
PHONE NO: 1800120036231
ADDRESS: B-9, Sector – 58, Noida – 201301 (U.P.)