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ABOUT CITY BEACH:
When it all began in 1985, we had one tiny shop just off Queen Street Mall in Brisbane, Queensland. Since then, City Beach has grown to become a part of many Australian's lives.From those humble beginnings until now, our commitment to build huge stores that are fun to visit has made City Beach stores a great place to hang out when you're shopping with your friends.Now City Beach online is making it even easier for you to shop for all your favourite brands whenever it suits you. Better still, your order can be processed and delivered in just a few days, so you'll be stylin' before you know it! At our warehouse in Brisbane, we have the people and the infrastructure to move stock around Australia quickly and reliably, to ensure that your local store is always fully stocked with all the latest gear and your online orders arrive to your door as quickly as possible. Our national head office is located in Brisbane's city centre, just off Queen Street Mall. This space is home to heaps of our people, including our Buying Teams, who regularly scour the globe to ensure we're bringing you the very latest fashion trends fresh from all around the world. We keep the stores and our website fresh by staying in touch with what you want from us. We have a simple philosophy of employing the people that live the City Beach life and giving you what you want, when you want it. This same philosophy has seen us develop from being just another retail brand into playing a part in the day to day life of Australia's youth culture and lifestyle.
With stores in Perth, Darwin, Sydney, Brisbane and the Gold Coast, and now our online store, City Beach is still growing. If we're not already around the corner, stay tuned, we'll be coming to a mall or a screen near you soon! Our people are our strength. We are always hiring crew from around Australia to fill a large range of positions within our head office, warehouse, and stores. From casual employees to store managers; our people set standards in customer service for which City Beach is renowned (Click here for City Beach Jobs). City Beach provides a unique place to shop by making the stores a fun place to hang out. We are constantly assessing what it is that you want, and from that, we develop in-store entertainment for you that is unmatched by any other retailer in Australia. Just check out the list of stars who are lining up to be a part of the City Beach experience and meet their fans - Bliss N Eso, Cam Sinclair, Bam Margera, T-Pain, The Rockstar Crew, Parko, Bucky Lasek, Taj Burrows, Children Collide, Yves Klein Blue, Kottonmouth Kings, freestyle BMX legend Tim Wood, the boys from Crusty Demons of Dirt and Metal Mulisha. Chances are, if they're coming to Australia, they're coming to a City Beach store near you!
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- Have a look at all the latest CITY BEACH Discount Codes, Offers, coupon codes, and deals on Onlinecouponcodes.in
- Select the CITY BEACH Coupon or Deal that you want to use.
- Click on the Avail Coupon | Avail Deal Button that you like the most and want to use.
- Visit the landing page and add the products to your cart and click on go to cart button.
- Create an account or sign in to your CITY BEACH account.
- Apply the Discount Codein the Discount code box and avail of the extra Discount.
- Add the address details and contact details and go ahead with the payment options.
- Select the payment options and place your order at last.
SHIPPING & DELIVERY
- Once your order has been placed, we will endeavor to process and ship your order within 24 hours. This does not include weekends or public holidays.
- During busy promotional or holiday periods, please allow up to 3 business days for your order to be shipped.
- Once your order is dispatched, it will depend on your chosen delivery method as to how long delivery will take.
- If your order is shipped with standard post or Road Express, the estimated delivery is 3-10 business days. If you chose express shipping, the estimated delivery is 1-4 business days.
- If you are in a regional or rural area, you will need to allow an additional 3 business days. Your tracking information will be emailed to you once your order has been dispatched.
- Once your order has been placed, please allow 1-3 business days for your order to be shipped from our online warehouse. Once your order has been shipped, you will receive your tracking information via email from Shippit.
- We’re here to help! The best way to get in touch with our Customer Service Team is via Live Chat, we are here 9AM-5PM AEST Monday to Friday. You can also leave us a message via our Contact Us Form and we will get back to you as soon as we can.
SHIPPING & HANDLING
- You can return any product/s for change of mind within 30 days of purchase. All we ask is that all products you are returning are in original condition with all tags attached, intact packaging, and your proof of purchase is included. Please note:
- Supplier packaging and shoe boxes must be returned unmarked and in their original condition.
- Due to health and safety regulations face masks cannot be exchanged / returned unless deemed faulty or if the incorrect product was sent to you.
- Earrings and pierced jewellery can only be exchanged / returned if deemed faulty or if the incorrect product was sent to you.
- Swimwear and underwear can only be exchanged / returned for change of mind in their original condition, clean, with all tags and protection stickers attached. All swimwear sets need to be returned in their original sets.
- Online Afterpay and Zippay purchases can only be exchanged in-store for equal or greater value. To return for a refund, please follow the Online Return process.
- The City Beach Refund Policy in no way limits your rights as a Consumer as outlined by the ACL and processes all warranty and non-warranty claims in accordance with legislative requirements.
- No one likes discovering that the product they bought is damaged, faulty or incorrect! In the unlikely event this happens, please reach out to our Customer Service team for assistance via Live Chat or the Contact Us Form, so that we can resolve the matter as quickly as possible and with minimal inconvenience to you, our customer.
- Once you have lodged your return, you do need to allow the shipping times of your chosen delivery company for the product to get back to us. If you sent your return via registered post we would suggest keeping an eye on your tracking.
- Once we receive your return, please allow 1-3 business days for it to be processed. Once your refund has been issued, you will be notified via email.
- Our returns portal is administered solely by Australia Post. If you are not able to locate your return label, please ensure to check in your inbox and junk/spam folder for an email from Australia Post, not City Beach.
- If you have not received your label or have a payment query, we would recommend contacting Australia Post's Customer Service directly with your purchase information.
- Their contact number is 13 13 18, when prompted, quote "tracking enquiry" to reach the relevant department.
Our Customer Service Team are available Monday to Friday 9:00am – 5:00pm AEST (Australian Eastern Standard Time).
You can contact the team via the below methods:
Phone: 1800 640 811