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ABOUT BRITISH AIRWAY:
British Airways (BA) is the flag carrier airline of the United Kingdom. It is headquartered in London, England, near its main hub at Heathrow Airport.
The airline is the second largest UK based carrier, based on fleet size and passengers carried, behind easyJet. In January 2011 BA merged with Iberia, creating the International Airlines Group (IAG), a holding company registered in Madrid, Spain. IAG is the world's third-largest airline group in terms of annual revenue and the second-largest in Europe. It is listed on the London Stock Exchange and in the FTSE 100 Index. British Airways is the first passenger airline to have generated more than US$1 billion on a single air route in a year (from 1 April 2017, to 31 March 2018, on the New York-JFK - London-Heathrow route).
BA was created in 1974 after a British Airways Board was established by the British government to manage the two nationalised airline corporations, British Overseas Airways Corporation and British European Airways, and two regional airlines, Cambrian Airways and Northeast Airlines. On 31 March 1974, all four companies were merged to form British Airways. However, it marked 2019 as its centenary based on predecessor companies. After almost 13 years as a state company, BA was privatised in February 1987 as part of a wider privatisation plan by the Conservative government. The carrier expanded with the acquisition of British Caledonian in 1987, Dan-Air in 1992, and British Midland International in 2012.
It is a founding member of the Oneworld airline alliance, along with American Airlines, Cathay Pacific, Qantas, and the now-defunct Canadian Airlines. The alliance has since grown to become the third-largest, after SkyTeam and Star Alliance
In September 2010 Willie Walsh, now CEO of IAG, announced that the group was considering acquiring other airlines and had drawn up a shortlist of twelve possible acquisitions. In November 2011 IAG announced an agreement in principle to purchase British Midland International from Lufthansa. A contract to purchase the airline was agreed the next month, and the sale was completed for £172.5 million on 30 March 2012. The airline established a new subsidiary based at London City Airport operating Airbus A318s.
British Airways was the official airline partner of the London 2012 Olympic Games. On 18 May 2012 it flew the Olympic flame from Athens International Airport to RNAS Culdrose while carrying various dignitaries, including Lord Sebastian Coe, Princess Anne, the Olympics minister Hugh Robertson and the London Mayor Boris Johnson, along with the footballer David Beckham.
On 27 May 2017, British Airways suffered a computer power failure. All flights were cancelled and thousands of passengers were affected. By the following day, the company had not succeeded in reestablishing the normal function of its computer systems. When asked by reporters for more information on the ongoing problems, British Airways stated "The root cause was a power supply issue which our affected our IT systems - we continue to investigate this" and declined to comment further. Willie Walsh later attributed the crash to an electrical engineer disconnecting the UPS and said there would be an independent investigation.
Amidst the decline in the value of Iranian currency due to the reintroduction of US sanctions on Iran, BA announced that the Iranian route is "not commercially viable". As a result, BA decided to stop its services in Iran, effective 22 September 2018.
In 2019, as part of the celebrations of a centenary of airline operations in the United Kingdom, British Airways announced that four aircraft would receive retro liveries. The first of these is a Boeing 747-400 (G-BYGC), which was repainted into the former BOAC livery, which it retained until its retirement. Two more Boeing 747-400s were repainted with former British Airways liveries. One wore the "Landor" livery until its retirement in 2020 (G-BNLY), the other (G-CIVB), wore the original "Union Jack" livery until its retirement in 2020 also. An Airbus A319 was repainted into British European Airways livery, which is still flying as G-EUPJ.
On 28 April 2020, the company set out plans to make up to 12,000 staff redundant because of the global collapse of air traffic due to the COVID-19 pandemic and that it may not reopen its operations at Gatwick airport. In July 2020, British Airways announced the immediate retirement of its entire 747-400 fleet, having originally intended to phase out the remaining 747s in 2024. The airline stated that its decision to bring forward the date was in part due to the downturn in air travel following the COVID-19 pandemic and to focus on incorporating more modern and fuel-efficient aircraft such as the Airbus A350 and Boeing 787. At the same time, British Airways also announced its intention to eliminate carbon emissions by 2050. On 28 July 2020, the company's cabin crew union issued an "industrial action" warning in order to prevent the 12,000 job cuts and pay cuts.
On 12 October 2020, it was announced that Sean Doyle, CEO of Aer Lingus (also part of the IAG airline group) would succeed Álex Cruz as CEO.
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SERVICES PROVIDED BY BRITISH AIRWAY
- Tickets and travel documents.
- Baggage and pushchairs.
- Food and drink.
- At the airport.
- Avios for the whole family.
REBOOK & REFUND OPTION
- If your flight is delayed for 5 hours or more, you can get a refund for the parts of your journey you did not fly.
- If you're delayed at your final destination by more than 3 hours and that delay arises from causes within our control (rather than extraordinary circumstances which could not have been avoided by all reasonable measures) you can claim compensation.
- Check the status of your flight
- If your flight has been canceled you can claim a refund.
- Review your EU consumer rights.
- Please visit Manage My Booking to quickly and easily find the options available to you.
- If you booked through a travel agent or a tour operator, please contact them directly to discuss your options or request a refund. If you need further assistance obtaining a refund from your travel agent or tour operator, please contact us directly.
- If you need further assistance please contact us, we are here to help.
- If a delay or cancellation of five hours or more disrupts a connecting flight that you booked under the same booking reference (with a planned connection time of 24 hours or less) and you no longer wish to continue to your final destination, the operating carrier will provide you with a return flight to your original point of departure at the earliest opportunity as well as refund the parts of the journey you did not fly.
- You can claim a refund for the parts of your journey which you did fly, provided that you can prove that the journey no longer serves any purpose in relation to your original travel plans. You must then claim this refund at the same time as claiming a refund for the parts of your journey you did not fly.
- To claim a refund, please follow the same steps as for canceled flights.
Bookings including flight + hotel/car hire/transfer/experience
(Booked together with a canceled flight)
- Rebook to travel on an alternative flight departing on the same date as your original flight (subject to availability, no extra charge).
- Or, rebook to travel on different dates (subject to availability). There's no charge for changing your flight booking. If the price of your hotel, car hire, transfer or experience is higher you will need to pay the difference. If the price is lower, we will refund it.
- Or, cancel your booking and claim a refund (incl. taxes) to the original form of payment.