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ABOUT IHERB:

The company, which was launched in 1996 as a place to buy St John's Wort, has grown into something of an e-commerce giant in the wellness space. The e-store was established in 1996 in the United States. Once created, in 1996, it was only slightly refined throughout the brand's history.

World's best value for over 32,000 brand name products, shipped to you directly. In business since 1996, iHerb ships out of multiple distribution centers in the United States and Asia, and offers the same reputable national brands found at many other retailers.

The company has been on the market for more than 20 years and has millions of satisfied customers around the globe. Over the past two decades, iHerb has grown to be an extremely large e-commerce platform, and you can be confident that it is not a scam but a perfectly legitimate site.

 PRODUCT OFFERED BY IHERB:

• Vitamins
• Bone & Joint Formulas
• Minerals
• Digestive System
• Children's Health
• Antioxidants
• Hair, Skin & Nails Formulas
• Fish Oil & Omegas (EPA DHA)
• Sleep
• Greens & Superfood Blends
• Amino Acids
• Bee Products
• Brain & Cognitive
• Men's Health
• Mushrooms
• Phospholipids
• Protein
• Weight Loss
• Women's Health

PAYMENT OPTIONS:

• Credit card
• Debit card
• Maestro
• MasterCard
• Union pay
• American express
• Visa

SHIPPING POLICY

Shipping Information for India

• iHerb is a US company serving customers worldwide since 1996 and ships to over 185 different countries! All iHerb orders are shipped directly from our warehouses in the US located in California, Kentucky, Illinois, Pennsylvania, one in South Korea, and one in Hong Kong. Please see below information about the country selected.
• Available shipping methods: Aramex

General Information: Please check with your local customs office to see if you can import the items, and if any additional licenses or permits are needed.

Customs Information:

• Shipments arriving in India will be imposed with a 42.08% D&T (Duties and Taxes) due to the government's regulation. The 42.08% D&T will be collected at the time of checkout for customs clearance purpose. Please click to visit the government's official website for more information on the D&T charges.

Shipping

• All iHerb orders are shipped out from our US warehouses to your country by Air Freight.
• The Estimated Delivery window provided by iHerb reflects the most standard delivery. However, some orders may occasionally be subject to longer transit time caused by air freight delay, Customs hold, or any other unforeseen complications outside of iHerb’s control.
• DDP (Delivered Duties Paid) service is now available for shipments to your country. All duties, taxes, and import fees are pre-collected at the time of checkout to expedite Customs Clearance; no further payments are required at the time of delivery.
• Aramex: For shipping status, KYC, and Form 7related inquiries regarding Aramex orders, please contact the Aramex Customer Service at +91 22 64803300 or email: INDIAcustomerservice@aramex.com. Once an order is shipped, Aramex will send a link to upload KYC documents and Form 7 via SMS message. If no response is received or any invalid information is not corrected within 5 days, the order will be canceled and will be returned back to iHerb.
• If your KYC is rejected, Aramex will send you a rejection message via SMS message with follow-up instructions.

Contact Us: Click here to get connected with iHerb's customer service.

CANCELLATION POLICY

You can cancel the order through the Iherb app by following the simple steps mentioned below:

• Go to the Iherb app
• Visit the ‘My Orders’ section
• Under ‘Your Orders’ Click on ‘More Details’ for the package/product you want to cancel
• Click on the Cancel order' button
• Complete the rest of the steps to confirm your request

Please note that you will not be able to cancel your order if it is out for delivery. However, you can reject the order at the doorstep and take the cancellation within 24 hours through the app.

RETURN POLICY

You can return an item within 60 days (or 90 days for iHerb brand products) for a refund. Kindly note that  we accept only unopened items for returns.

Through App

• Go to your Orders page, scroll down, and tap Delivered.
• Select the Return
• Select whether to return the entire order or an individual item, then select Continue.
• Tap SelectReason and include your reason for returning the item. (You may be required to provide additional information.)
• Select Continue.
• Choose whether to be refunded or have the item(s) reshipped.
• Provide details about your return request in the Message section and tap Submit.

Through Desktop

• Go to your Orders
• Find your order and click Refunds/Returns.
• Select whether to return the entire order or an individual item.
• Select your reason for returning your order. (You may be required to provide additional information.)
• Choose whether to be refunded or have the item(s) reshipped to you.
• Provide details about your return request in the Message section and click Submit.

Once your return request has been submitted, please allow 2-3 days for the return request to be reviewed by a trained agent. You'll receive an email notification regarding the final decision.

If your return request is approved, you will receive a 'Return Label Email' to return the item(s).

Follow all instructions in the email to complete the return process.

Once the return is received and verified to be in original condition, the refund will be processed.

Please allow 7-10 business days for most refunds for returns to finish processing and for the funds to appear back in the account associated with your payment method.

REFUND POLICY

• Your refund/replacement/return request may take up to 3 days to be reviewed by a trained agent. We’ll send an email notification once your refund request has been approved or denied. If your account is not linked to any email, you are able to see the decision in your iHerb account messages.
• If approved, please allow 7-10 business days for your bank to finish processing the refund to the original payment method. It may take up to 30 days to complete the refund if the order was paid using Apple Pay or PayPal.
• If your refund has not been received after 35 days of approval from iHerb, please contact your card issuer or bank. This is an issue occurring on their end and they will be best suited to assist you further.
• The replacement order will be sent once it is fulfilled. It may take up to 48 hours for the order to be shipped. You will see a new order number and tracking details in your account. Please note that not all items are eligible to be reshipped.

Refunds for canceled orders

• Rest assured, you will not be charged for canceled orders. You may see a pending transaction that is voided upon order cancellation. iHerb never receives payment until orders have been shipped.
• Please allow 7-10 business days for the funds to appear back in the financial account associated with your payment method. You may see the voided transaction on your bank statement.
• If the order was paid using Apple Pay or PayPal, it may take up to 30 days as well to void the pending transaction.

Refunds for international orders

• Refunds may take up to 35 days to process for customers outside of the United States. Rewards Credit is the quickest way to be refunded and is typically available for use within 24 hours of having the refund approved.
• If your refund has not been received after 35 days of approval from iHerb, please contact your card issuer or bank. This is an issue occurring on their end and they will be best suited to assist you further.

CONTACT AND INFORMATION:

ADDRESS:  Moreno Valley, California, United States

PH: (951) 616-3600