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ABOUT EYEWA:

Anass Boumediene is the Co-Founder and Co-CEO at Eyewa . Additionally, Anass Boumediene has had 1 past job as the Managing Director foodpanda Middle East at Foodpanda.

Eyewa was founded in 2017, with a purposeful intent to offer an advanced and easy-to-use platform to purchase high-quality eyewear at affordable prices, creating a unique, efficient, and memorable shopping experience to all. Ever since, we became the largest and most trusted online eyewear store in the Middle East to provide the finest brands of prescription glasses, sunglasses, blue light glasses, color contact lenses, and corrective contact lenses.

Our mission is to become the best eyewear store in the region by making quality eye care and eyewear more affordable and accessible to all. eyewa is an online eyewear retailer selling colored and clear contacts lenses, sunglasses, eyeglasses to the fashion-forward millennial consumers in UAE and KSA. As an online-only retailer, eyewa can offer its customers 4-5x more SKUs than traditional retailers with nearly 100% availability and 10-15% cheaper prices.

PRODUCTS:

Top categories

  • Contact lenses
  • Sunglasses for Men
  • Sunglasses for Women
  • Colored Contact Lenses
  • Glasses

PAYMENT OPTIONS:

  • VISA
  • MasterCard

HOW TO APPLY COUPON CODE ON EYEWA BY ONLINE OFFER ZONE

  • Have a look at all the latest EYEWA Discount Codes, Offers, coupon codes, and deals on online offer zone.
  • Select the EYEWA Coupon or Deal that you want to use.
  • Click on the Avail Coupon | Avail Deal Button that you like the most and want to use.
  • Create an account or sign in to your EYEWA account.
  • Apply the Discount Code in the Discount code box and avail of the extra Discount.
  • Add the address details and contact details and go ahead with the payment options.

SHIPPING & DELIVERY

We deliver across all major cities in the GCC region and the US. The complete list of our major delivery destinations, delivery charges, and delivery promises is available here:

Country, Shipping Fees & Estimated Delivery Time

UAE:

Free shipping applies on orders over AED 199. For orders below AED 199, the shipping charge is AED 9. We deliver your order the next business day after receiving it.

KSA:

Free shipping applies on orders over SAR 250. For orders below SAR 250, the shipping charge is SAR 19.We deliver your order within 1-3 business days after receiving it.

Kuwait:

Free shipping applies on orders over KWD 50. For orders below KWD 50, the shipping charge is KWD 5. We deliver your order within 3-5 business days after receiving it.

Qatar:

Free shipping applies on orders over QAR 500. For orders below QAR 500, the shipping charge is QAR 49: We deliver your order within 3-5 business days after receiving it.

Oman:

Free shipping applies on orders over OMR 50. For orders below OMR 50, the shipping charge is OMR 5. We deliver your order within 3-5 business days after receiving it.

Bahrain:

Free shipping applies on orders over BHD 50. For orders below BHD 50, the shipping charge is BHD 5. We deliver your order within 3-5 business days after receiving it.

US, Europe, and Austraila:

Flat rate shipping fee of USD 10 is applied.

We deliver your order within 3-5 business days after receiving it.

NOTE: Prescription eyeglasses and contact lenses may require up to 3 additional working days. This applies to all countries.

RETURN & EXCHANGE POLICY

  • We are proud to offer a hassle-free return & exchange process within the GCC countries. Here is our return & exchange policy:

Returns and exchanges

  • eyewa offers a 30-day return and exchange policy for your purchased products, as long as they are still in their original condition and packaging.
  • To file for a return or exchange request, please email us the details of the order(s) you want to return at customercare@eyewa.com. We will arrange it and send you a confirmation e-mail.

Please note that the shipping fees and cash on delivery fees are non-refundable.

REFUND

  • Once our team receives and inspects your returned item(s) to ensure the eyewa's refund policy guidelines are met, you will then receive an email from our end confirming the approval or rejection of your request.
  • Your credit card refunds will be issued back to your credit card account within 7-14 working days upon approval.
  • The timing might differ depending on your bank's processing time.
  • Please note that for cash on delivery orders, we only issue store credits.

If rejected, we will send you your item(s) back, along with an email in which we will further explain the reason for rejection.

EXCHANGE

  • Once our team receives and inspects your returned item(s) to ensure the eyewa's exchange policy guidelines are met, you will then receive an email from our end confirming the approval or rejection of your exchange request.
  • Upon approval, your exchanged item(s) will then be processed and dispatched to you.
  • If rejected, we will send you your item(s) back, along with an email in which we will further explain the reason for rejection.

Late or missing refunds (if applicable)

  • If you haven’t received a refund from our end, first check your bank account or credit card company, as it can take up to 10 - 20 business days before your refund is officially processed and transferred to your bank account.
  • If you already did the above-mentioned and still haven't received your refund, please email us at customercare@eyewa.com so that we can further assist you.

Shipping

  • eyewa is responsible for the return shipping costs of your item(s). Once we receive your submitted returns request, we will arrange for one of our courier partners to pick up your item(s).
  • The delivery time of your exchanged item(s) depends on your location

FRAME WARRANTY

  • At eyewa, we are committed to delivering high quality products. We stand behind each item we sell and are sure that you will love them too.
  • We have a 30-day no questions asked return policy on all products so if you change your mind, or have any issues with your purchase, feel free to return or exchange them by contacting our Customer Care team to arrange a pick up, or drop by any of our stores with your item. We’ll do our best to ensure you are happy.
  • In the unlikely event that something is wrong with your purchase of Sunglasses, Optical Glasses, Bluelight or Reading Glasses:

We offer a 2 year warranty on all products from the following brands:

  • 30Sundays
  • Blackout
  • Spectus
  • Babamio
  • On all other brands, we offer a 1 year warranty.
  • The warranty covers any and all manufacturing defects. We understand that every case is unique, but we do have a general approach to dealing with items damaged during the two year warranty period: If a product is defective, we will replace it for free. If the same item isn’t available any more, we’ll exchange it for something similar, or give you a store credit to be spent on another product.
  • Some exclusions apply to the warranty:
  • The frames were damaged deliberately or through neglect.
  • They have normal wear and tear - we are happy to tune-up your frames for free at any time in any of our store locations but we cannot offer a replacement in this case.
  • Some tips to keep your frames in the best shape:
  • Wash your glasses regularly with lukewarm water and a dash of soap.
  • Use a clean microfiber cloth to dry your frames and lenses.
  • Be gentle while cleaning your frames.
  • Don’t use heat to dry your frames.
  • Don’t leave the frames in direct sunlight or in your car especially in the summer.
  • Keep your frames in a case when not wearing them.

Should you require further information, please contact our friendly Customer Care Team at customercare@eyewa.com

CONTACT AND INFORMATION:

Eyewa UAE Headquarters

4, 3A Street, Al Quoz, Dubai, UAE

Email: customercare@eyewa.com

Tel: +971 4 247 2979

Eyewa KSA Headquarters

Office 333, Khobar Mall, King Fahd Road, Al Hizam Al Thahabi, Al Khobar 34432

Email: customercare@eyewa.com

Tel: 9200 10923

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